Frequently Asked Questions

Shipping costs vary depending on the shipping destination and the number of items you purchase.

  • Most items are $4.99 for the first item + $1.99 for each additional item.

Production time

We typically take about 3-5 business days to make your product, depending on the type of product ordered.

Shipping time

Customers acknowledge and agree that the stated delivery time frame of 12 – 17 business days is an estimate. Under certain instances, deliveries may exceed or be less than the stated time frame.

Please check the sizing guide for all the different products’ sizing information. 
Here the link size chart: https://creativedreamy.com/size-guide/

You can keep track of your order here.

Orders from our facility typically ship within 12-17 business days after the order has been processed. Once your order has left our facility, you can expect it to arrive within 15-22 business days. International orders may take an additional 1-2 weeks.

If your order has not arrived within the times stated above, please contact customer service here.

You can keep track of your order at any time here.

Please note that tracking information updates once the order has left our facility and has been picked up and scanned by the postal courier.
 
If you placed your order over 21 days ago and your tracking information is still unavailable, please contact customer support here.
 
Be sure to have your order number and email that was used to make the purchase when contacting our support.

Because orders are custom-made and printed on demand, we offer order changes for 24 hours. So if your order is eligible, you can request adaptations. Just email us, and we will reply within 24h here.

After making your purchase, you have 24 hours to cancel or change your order (size, color, quantity, and shipping address). After this timeframe, your order will go into production, and we cannot change it for you.
 
To cancel or change your order, please go to “Contact Us” and create a ticket, or reach our customer support at [email protected]
Please get in touch with us here if your item is missing, materially defective, or incorrect.
 
If you would like further information on our Refund or Exchange policy, it can be found here.
When an order is placed, we immediately email you your receipt. This email (the confirmation email) also contains your order details.
 
If you did not receive your confirmation email, please follow these steps:
 
Check your spam folder and other email accounts, especially if you checked out with PayPal.
If these don’t work, please click here and contact us.

We are glad to answer any questions you may have; please get in touch with customer support here.

Due to the impact of COVID-19 worldwide, international shipments now take longer to be checked and shipped than usual. Sincerely apologize for the delay and hope you can understand and kindly wait for the package.

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

We accept payments via all major credit and debit cards such as Mastercard, VISA and American Express.

We apologize for sending you an incomplete order. We will either resend the missing product or issue a refund for the undelivered product. Please contact our Customer Support Team at [email protected] and we will get back to you as soon as we can.

We apologize for sending you an incomplete order. We will either resend the missing product or issue a refund for the undelivered product. Please contact our Customer Support Team at [email protected] and we will get back to you as soon as we can.

You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email to our Customer Support Team at [email protected] if you have not received your parcel after the estimated delivery date and we will assist you accordingly.